# PRIVACY POLICY
## ISONEM-USA, LLC
Last Updated: August 6, 2026
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## 1. Introduction
ISONEM-USA, LLC ("Company," "we," "us," or "our") is located at 381 MT Vernon Ave, Odenton, MD 21113. We can be reached at (410) 927-1518 or [email protected].
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://isonemusa.com or communicate with us, including through SMS/text messaging.
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## 2. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and mailing address
- Business Information: Company name, project type, product interests
- Communication Data: Messages, inquiries, and preferences submitted through our website or SMS
- Usage Data: IP address, browser type, and pages visited on our website
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## 3. SMS / Text Messaging Communications
By providing your mobile phone number and opting in to our SMS program, you expressly consent to receive text messages from ISONEM-USA, LLC, which may include:
- Appointment confirmations and reminders
- Promotional offers on epoxy, coatings, and related products
- Product updates and educational content
- Service follow-ups and customer support messages
### How to Opt In
You may opt in to our SMS program by:
1. Texting START to (410) 390-0709, OR
2. Submitting your contact information through any opt-in form on our website (https://isonemusa.com) and checking the box to consent to SMS communications
### How to Opt Out
You may opt out at any time by replying STOP, CANCEL, or UNSUBSCRIBE to any of our text messages. You may also email us at [email protected] to request removal from our SMS list.
### Message Frequency
Message frequency varies. You may receive appointment-related messages as needed and promotional messages periodically.
### Message & Data Rates
Standard message and data rates may apply depending on your mobile carrier and plan.
### No Purchase Necessary
Consent to receive SMS messages is never a condition of purchase.
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## 4. How We Use Your Information
We use the information we collect to:
- Send appointment reminders, confirmations, and service updates
- Deliver promotional communications about our epoxy and coating products
- Respond to inquiries and provide customer support
- Process transactions and manage our business relationship with you
- Improve our website, products, and services
- Comply with applicable laws and regulations
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## 5. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information, including your phone number, to third parties for their marketing purposes.
We may share your information only in the following circumstances:
- Service Providers: Trusted vendors who assist us in operating our business (e.g., SMS platform providers), bound by confidentiality agreements
- Legal Requirements: If required by law, court order, or governmental authority
- Business Transfers: In the event of a merger, acquisition, or sale of assets
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## 6. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
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## 7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. SMS opt-in records are retained for a minimum of 4 years.
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## 8. Your Rights
Depending on your location, you may have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request that we correct inaccurate or incomplete information
- Deletion: Request that we delete your personal information
- Opt-Out: Unsubscribe from SMS or marketing communications at any time
To exercise any of these rights, contact us at [email protected] or (410) 927-1518.
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## 9. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children.
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## 10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the "Last Updated" date at the top of this page.
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## 11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
ISONEM-USA, LLC
381 MT Vernon Ave, Odenton, MD 21113
Phone: (410) 927-1518
Email: [email protected]
Website: https://isonemusa.comThis is a Paragraph Font